ROYAL CARS – Terms and Conditions

Set out below are the terms and conditions by which Royal Cars Ltd conduct its business with the Client (The account holder), the Passenger (the person travelling) and the Booker (the person booking journeys). Royal Cars Ltd reserves the right to vary these terms and conditions of trading without notice.

Royal Cars Ltd set out to provide a safe reliable service to all its customers and clients.

We will always try to be fair and reasonable to our customers and promote goodwill where possible.

Whilst we will exercise all due care and consideration to carry out Client and/or Passenger instruction we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.

Transport of Goods

All customer goods are cared for under customer’s own risk. It is the customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.

Right to Refusal

Royal Cars Ltd reserve the right to refuse to carry any persons or objects that the driver deems to be likely to cause them or their vehicle harm or damage in whatsoever form. The judgment of the driver will be final and management can confirm this decision in writing if need be.

Royal Cars Ltd may charge for any costs involved.

Quotes

All quotes, where given, are approximate according to an estimate of miles and time incurred by driver and time of day of travel and type of vehicle required to do a specific journey.

Charges

We will calculate fares based upon mileage incurred, time and out of pocket expenditure such as parking and airport drop charges.

The charge rate will vary according to the type of vehicle/service required for the journey.

We operate a fixed rates for journeys to or from the local areas to the London airports and to most London postal codes. Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g., by request from the customer to use a motorway route or the driver must avoid a traffic related problem, Royal Cars Ltd reserve the right to charge the Client for any extra mileage and time.

Where a customer requests us to buy any item on their behalf or during a journey, we will take all reasonable care to purchase an exact match to the request. However, this may not always be possible Any items bought on behalf of the customer will be chargeable.

Surcharges

We reserve the right to apply a surcharge to:

• out of area to out of area journeys
• airport and station pick-ups.
• Christmas, New Year, and other Bank Holiday journeys
• additional stops on route
• periods of extreme weather or road conditions.
• journeys out of standard business hours.
• peak hours

Cancellations

Royal Cars Ltd assume a journey request is still valid until:

1. A Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the offices of Royal Cars Ltd (High Street Croydon) and receives confirmation by the member of staff that it is cancelled.
2. Our driver and or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.

Until then we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey Royal Cars Ltd may charge for any costs incurred until the time when it is apparent that Royal Cars Ltd have been satisfactorily informed of a cancellation of booking or Royal Cars Ltd have been unable to contact the Passenger.

Usually there would be no charge for a journey cancelled prior to dispatch with 4 hours notice of booking occurign..

Where a journey is cancelled after the driver has been dispatched the Client may be liable for a charge.

Where the driver is unable to find a Passenger after making all reasonable efforts the Client may be charged.

Where a client or Passenger gives incorrect information regarding a pickup place or time or other relevant detail that results in a cost to our driver, the Client may be liable for a cancellation charge. 

Cancellation Charge

A cancellation charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.

Where a booking for an 8-seater vehicle or larger is cancelled within 24 hours of the pickup time, 50% of the fare will be charged.

Waiting time

Where a driver must wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger or Client or arises from circumstances beyond their control, the Client will be liable to pay Royal Cars Ltd for the waiting time which is charged at £0.50p per minute.

Variation

We will try to carry out a journey in a way the Passenger requests, e.g., route variation unless we have written instructions not to do so by the account holder.

Payment

The Client undertakes to pay invoices within the payment terms on the account application. 

Bookings

All queries are to be raised in writing within 14 days of invoice.

Lost Property

Property that is left on the premises will be kept for a period of three months, after which it will be disposed of.

For property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required.

While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then contact them, Royal Cars Ltd will not return the property to that person unless they provide the details set out in the previous paragraph.

Royal Cars Ltd will not mail/courier or insure during transit any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant.

All items sent at owner’s risk.